Returns

At Aquatalia, we are committed to your complete satisfaction. If you are not entirely happy with your purchase, please review our return policy below.

Return Eligibility
Items purchased from shopaquataliaonline.com may be returned within 30 days of the delivery date, provided they are in new, unworn condition, with all original tags attached and in the original packaging. For hygiene and safety reasons, we cannot accept returns on certain items, including but not limited to face coverings, cosmetics, and pierced earrings, unless faulty. Final sale items, as indicated on the product page at the time of purchase, are not eligible for return or exchange.

How to Initiate a Return
To start a return, please visit the Returns section in your account on our website or access our online returns portal directly. You will need your order number and email address to proceed. Follow the instructions to generate a return authorization and obtain a prepaid or self-paid return shipping label, depending on your location and the nature of the return. We strongly recommend using the provided label for a fully trackable process.

Return Shipping and Costs
If the return is due to a change of mind or incorrect size selection, the customer is responsible for the cost of return shipping. This cost may be deducted from your refund. If you received a damaged, defective, or incorrect item, we will cover the cost of return shipping. Please contact our Customer Service team in such instances for specific guidance.

Processing Your Return
Once your return is received at our warehouse, our team will inspect the item(s). This inspection process typically takes 5-10 business days after the package arrives. Upon approval, your refund will be processed to the original payment method used for the purchase. You will receive an email notification confirming the completion of your return. Please note that depending on your bank or financial institution, it may take several additional business days for the refund to be reflected on your statement.

Exchanges
We are pleased to offer size or color exchanges for eligible items, subject to availability. Please select the exchange option during the online return process. If your requested exchange item is available, we will ship it to you once the original return is received and inspected. Should the requested item be unavailable, we will process a refund to your original payment method and notify you accordingly. Please be aware that exchange shipping timelines may vary.

Store Credit / Merchandise Credit
You may opt to receive your refund as store credit (issued as digital merchandise credit) instead of a refund to your original payment method. Store credit does not expire and will be delivered via email.

Damaged or Defective Items
If you receive an item that is damaged or has a manufacturing defect, please contact our Customer Service team within 7 days of delivery. Provide your order number and clear photographs detailing the issue. We will arrange a prepaid return label and, upon confirmation, offer a full refund, a replacement (subject to availability), or store credit.

Incorrect Items Received
If you received an item different from what you ordered, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you (subject to availability) and will provide a prepaid return label for the return of the incorrect item.

International Returns
Customers returning items from outside our primary shipping region may be subject to different return label procedures and are responsible for any applicable customs duties or taxes incurred on the returned shipment. The refund will be issued for the item cost only; original shipping charges and any import duties paid are non-refundable.

Final Sale Items
Items clearly marked as “Final Sale” at the time of purchase cannot be returned or exchanged unless they are faulty.

Checking Return Status
You can check the status of your return by logging into your account on shopaquataliaonline.com or by using the tracking number provided for your return shipment.

Questions?
For any questions regarding your return or exchange, please contact our Customer Service team via the contact form on shopaquataliaonline.com. Please have your order number ready for efficient assistance. Our team is dedicated to helping you find a satisfactory resolution.